Return and Cancellation Policy

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Cancellations and refunds

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Professional services

 

You acknowledge that you do not have any statutory right to cancel a booking made for a Professional Service. However, you have a contractual entitlement to cancel any booking you have made with an Independent professional through us in the following circumstances and on the described terms.

 

Subject to the cancellation being a Late or Very Late Cancellation (as described below), if you change your mind about your booking prior to the agreed appointment start time in that booking (“Appointment Time”) then the Independent professional will be willing to treat your booking as cancelled (without requiring payment of all or any part of the applicable Treatment Fee and without levying any cancellation fee) if you cancel your booking via Our Site or Our App or via the online chat booking service (on _______.co or in the Megmo mobile apps):

1. at least twenty-four (24) hours prior to the Appointment Time; or

2. if the Appointment Time falls within twenty-four (24) hours of the time of booking, within ten (10) minutes of you having confirmed that you want to make a booking (“Grace Period”).

 

If your cancellation of a booking is:

1. within twenty-four (24) hours of the Appointment Time; or

2. after the Grace Period has elapsed,

 

then unless the cancellation represents a Very Late Cancellation (as described below), we will be entitled to retain (or charge, as the case may be) thirty per cent (30%) of the applicable Treatment Fee because your cancellation represents a Late Cancellation.

 

However, if your cancellation of a booking is within two (2) hours of the Appointment Time and if applicable, the Grace Period has elapsed, the Independent professional will be entitled to retain (or charge, as the case may be) one hundred per cent (100%) of the applicable Treatment Fee because your cancellation represents a Very Late Cancellation.

 

You will also be charged the full Treatment Fee if you:

1. Cancel a booking other than as permitted above;

2. Attempt to cancel a booking on or after the Appointment Time; or

3. Fail to attend a booking at the Appointment Time and/or at the Designated Premises.

4. Fail to provide accurate information for your Independent professional to attend the Designated Premises

5. Fail to provide accurate and complete contact details or personal information such as but not limited to full name phone number and address

6. Book a treatment that cannot be performed because you meet one of the contraindications that are mentioned on the treatment description page on our App or Website

 

A cancellation fee is charged in order to compensate the Independent professional because it is not reasonable to expect the Independent professional to be able to provide a Professional Service at another booking where you cancel with short or no notice.

 

Cancellation fees may in our absolute discretion be waived where you have been unable to cancel a booking without incurring the cancellation fee for genuine reasons which were outside of your control. Where cancellation fees are waived by us, we act as agent of the Independent professional who is the principal in supplying the Professional Service.

 

Extensions and delays

If you wish to extend the time you have booked a Professional Service, the Independent professional will endeavour to fulfil your request. This is subject to the availability of the Independent professional and payment of an additional charge for the extended time calculated in accordance with the Treatment Prices (each an “Extra Time Charge” and collectively, “Extra Time Charges”).

 

If you are delayed and unable to start the Professional Service at the Designated Premises at the Appointment Time by more than 10 minutes then, unless the Independent professional agrees to the contrary (which is within the sole discretion of the Independent professional):

1. the Independent professional is entitled to end the Professional Service at the time agreed when the booking was made without making any adjustment to the Treatment Price to reflect the reduced time of the Professional Service; or

2. if you and the Independent professional agree to proceed with the Professional Service for the full time allotted notwithstanding the delayed start time, then you shall be obliged to pay before the relevant Professional Service is given, an additional charge calculated at the rate set out with the Treatment Prices for extra time.

We will collect the Extra Time Charges as agent of the Independent professional.